Terms and Policy

Below is everything you need to know about your upcoming stay with us

Bookings and Payments

  • To secure a booking, we require a credit card guarantee to hold the booking, in addition to a Holding Deposit of $700.
  • Booking fee payment can be made by credit card, via internet bank transfer, or cash payment.
  • The house will not be marked as booked on the website until the Holding Deposit has been paid. Therefore, until the deposit is made, we cannot guarantee your booking, and it remains open.
  • Full fee payment is to be made before arrival. However, cancellation policy will apply.
  • A credit card guarantee is agreed to be held during the Guest’s stay. Any property damages or liabilities caused by guests will be charged to the guests’ credit cards during or after departure.
  • Unless previously agreed a Late Check-out fee is payable: $100 per hour after midday of day of departure.
  • Seaview House is limited to the number of guests agreed upon and is based only on available beds. A maximum of 35 people. Fees of $100 per person per night will apply for any additional beds and/or guests staying.

Cancellation Policy

  • If a booking is cancelled within 21 days before check-in, then full forfeiture of the Holding Deposit or fees paid will apply.
  • After that, cancel up to 7 days before check-in and get only a 50% refund of the full accommodation fee charged to your credit card.
  • If no cancellation notice is given, the full accommodation fee will be charged to your credit card.

General House Information and Policy

  • A duty of care and personal safety is to be taken at all times by all Guests while staying on the Seaview House premises.
  • Visitors unknown to the Guests are not permitted to enter the property.
  • Keep the front door locked at all times for your security. 
  • No keys are to be accessed by anyone other than the Guests staying on the premises. 
  • Lost keys will incur a $250 per room key.
  • Guests need their music and excessive noise contained after midnight. 
  • Noise and music from 9 am to 5 pm are to consider the neighbour’s amenity.
  • The heating is to be off before guests retire to sleep.
  • Babies and young children deemed to need supervision should not be left unsupervised.
  • Guests require a barista-trained person to use the coffee machine starter pack of milk and beans.
  • No Pets are allowed unless approved.
  • The property is a smoke-free premises, including a first-floor balcony.
  • All Guests are to be acquainted with emergency procedures and exits.
  • We reserve the right to amend the Terms of Use occasionally without your notice and at our sole discretion. You agree that we may notify you of changes to these Terms of Use by posting them on this site. You are responsible for reviewing this page for updates, which shall come into effect once posted.

Exemption of Liability

Guests will have complete private use of the premises during their stay without Seaview House staff supervision. As such, Coastal Casa Pty Ltd Pty and Coastcliff Pty Ltd, trading as Seaview House Queenscliff, are exempt from responsibility and any liabilities for injuries or sickness of Guests staying or visiting Seaview House Queenscliff due to their fault, recklessness, misbehaviour or as a direct consequence of their actions deemed as preventable, irresponsible and or unlawful.